Exercise Your EU Right of Withdrawal
This form is available to consumers residing in the European Union who wish to exercise their statutory right of withdrawal. Withdrawal means cancelling your purchase within the legal EU withdrawal period (14 cool-off days) and notifying us that you no longer wish to be bound by the contract. If you are within the applicable withdrawal period, please complete and submit this form to notify us that you wish to withdraw from your contract. We will acknowledge receipt of your request by email. Full policy listed below.
Right of Withdrawal (EU Consumers)
Overview
If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
This right applies to distance contracts (for example, purchases made through our online store).
Withdrawal Period
The withdrawal period will expire 14 days after:
The day you (or a third party indicated by you, other than the carrier) receive the goods
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
How to Exercise Your Right
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (for example, by email or via our withdrawal form).
You may use the withdrawal form provided on our website, but it is not mandatory.
Please include:
Your name
Order number
Contact details (email address)
Effects of Withdrawal
If you withdraw from this contract, we will reimburse payments for goods received from you, including:
The price of the goods
Refund Process
We will make the reimbursement without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.
We may withhold reimbursement until we have received the goods back or you have provided proof of return, whichever is earlier.
We will use the same means of payment you used for the original transaction unless expressly agreed otherwise.
Returning Goods
You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day you communicate your withdrawal.
You will bear the direct cost of returning the goods unless we have stated otherwise.
Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Exceptions
The right of withdrawal does not apply to contracts for:
Goods made to your specifications or clearly personalised
Contact
If you have any questions about returns or withdrawal, contact us at:
Email: info@raffshopsorrento.com